Visa’s Chargeback Dispute Rule Update - BlueSnap What’s Different: Currently, acquirers can supply evidence that includes (but is not limited to) photographs or emails to prove their case This new rule limits the allowable proof
Chargeback Best Practices and Requirements Evidence, such as photographs or emails, to prove a link between the person receiving the merchandise or services and the Cardholder, or to prove that the Cardholder disputing the Transaction is in possession of the merchandise and or is using the merchandise or services
Visa Compelling Evidence 3. 0 (CE 3. 0) and April 2023 Changes Photos of customers receiving their goods upon delivery and emails between you and the customer asking how to use the purchased product To upload supporting documentation, use the document upload option that is available when responding within Merchant Manager
What You Need to Know About Visas Compelling Evidence Process Reason codes 30, 53, 81, 83 : Evidence such as photographs or emails, to prove a link between the person receiving the merchandise or services and the cardholder, or to prove that the cardholder disputing the transaction is in possession of the merchandise and or is using the services
Compelling Evidence - TabaPay Developers This checklist outlines the documentation required to support a chargeback dispute Providing clear, complete, and relevant evidence improves the likelihood of a successful outcome
Compelling Evidence 3. 0: What new Visa requirements mean for Compelling evidence is “proof the cardholder participated in the transaction, received the goods or services, or benefitted from the transaction,” according to Visa’s guidelines Typically, banks and credit card companies are inclined to side with cardholders in the event of a dispute
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